Updated: January 1, 2025
Purchasing and Ordering
Purchases: Customers can buy our soaps directly from our online shop around the clock.
Payments must be made in full at the time of purchase.
2. Order Processing & Shipping
Orders are processed within 1-2 business days.
We only ship within the USA. Shipping costs and delivery times vary based on location.
Customers will receive a confirmation email with tracking information once the order has shipped.
We are not responsible for delays caused by postal services or customs.
3. Returns & Exchanges
Due to the personal nature of our products and cross contamination, we do not accept returns.
If your order arrives damaged, please email us immediately and upload image proof of damage for a replacement.
Damage to products by children, pets, or mishandling does not qualify you for a replacement.
4. Cancellations & Order Changes
Orders may be canceled or modified within 4 hours of purchase. After this period, we cannot guarantee changes.
5. Lost or Stolen Packages
Once an order has been shipped, we are not responsible for lost or stolen packages.
If your package is marked as delivered but you did not receive it, please check with your local postal service.
We recommend selecting a shipping option with insurance for added protection.
6. Allergies & Sensitivities
Our soaps contain 100% natural ingredients that are purchased from organic resources, but some may still cause allergic reactions. It is a good idea to test product on a small patch of skin before using.
Customers are responsible for reviewing our ingredient list before purchasing.
We are not liable for allergic reactions or skin sensitivities.
6. Custom & Bulk Orders
We do not accept custom and wholesale orders at this time. When we do, processing times and pricing will be discussed on a case-by-case basis.
Full payment may be required upfront for bulk or custom orders.
7. Contact Information
If you have any questions about our shop policies, please contact us at:
Email: support@victorialilysoaps.com
By purchasing from Victorialily Soaps, you agree to our Store Policies.